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Conditions of use and purchase

In compliance with Law 34/2002 of Service of the Information Society and E-Commerce (LSSICE in Spanish), we inform you of the following:
Name: ZIGNIA DESIGN -Olga Castuera-
Address: c/ Cervantes, 102, local 3. 08221Terrassa – BARCELONA

1. Ownership of the data, object of the treatment

  1. In compliance with that stipulated in Constitutional Law 15/1999 of Protection of Personal Data, we inform users that their personal data and other information supplied by means of any form on Zignia Design, as well as that coming from the transactions made, will be included and kept for their treatment, ownership of Zignia Design.

  2. Zignia Design promises respect and total confidentiality in the collection and treatment of the user’s personal data, declaring its commitment in the non-cession to third parties in any case whatsoever, without the prior authorisation of the owners.

2. Use and finality of treatment of the data of a personal nature

  1. The treatment of the user’s personal data by Zignia Design or by third parties is mainly undertaken electronically or telematically.

  2. The user’s personal data will be used with the aim of providing the following services available through Zignia Design:

    • The recording of data in order to use the services offered through the page

    • The organisation and/or processing of orders and related activities

    • The management of consultations, doubts or problems of a technical or commercial nature, about the state of orders and other general requests for information

    • The personalised attention through the Customer Attention Service

  3. It may be the case that Zignia Design processes and/or manages personal data relating to third parties that have been transmitted or transferred directly by the users of Zignia Design (i.e. purchase by the user of a product that must be delivered to a friend; payment of the amount for a product by a person different from the addressee of this article; publicity by the user to a friend of the service available in the Zignia Design web page or notification of the sales offer of a specific product). In cases such as the above Zignia Design will inform the third part in question about the contents of the Law 15/99 LOPD (Personal Data Law) on registering their data in the file, though the user will be responsible of informing the person to which this data refers before sending it to Zignia Design, the inclusion of the data in a file of Zignia Design, the aim of the treatment of the data and the possibility of exercising their rights of access, rectification, cancellation and opposition before Zignia Design, in the way specified in this privacy policy.

  4. Zignia Design reserves the right to cancel the account of a user and all the data related in case of detecting or noticing contents that is illicit or damaging to the image of Zignia Design and/or its products or those of third parties, as well as offensive contents or those which incite, encourage and publicise illegal or defamatory activities, contents of a pornographic or violent nature or which encourage discrimination for reasons of race or ethnicity, gender, belief or sexual orientation.

3. Obligatory nature of transmitting and/or transferring of data

  1. The transmission and/or transfer to Zignia Design of the personal data may be obligatory by virtue of the contents and provisions of the regulation (LPDP – Personal Data Protection Law) by which it is ruled; although, in other cases, it will be of a discretional nature.

  2. In each case, the obligatory or discretional nature of the transmission and/or transfer of data will be specified indistinctly –in relation to the personal data requested- in order to process and/or collect this information, distinguishing the obligatory fields by means of an asterisk (*).

  3. The possible lack of communication to Zignia Design of the data corresponding to the obligatory fields will impede the completion and/or reach of the main aim associated with data collection. Furthermore, the non-communication of this data to Zignia Design could determine, for example, the impossibility of fulfilling the whole purchasing order of the products on sale on the Zignia Design web, as well as the provision of other services available on the web.

  4. Zignia Design presumes that all the data has been entered by its holder or by a person authorised to do so, as well as it being correct and exact. It is the user’s responsibility to update their own data, entering the My Account section of Zignia Design. Therefore, the user is responsible for the accuracy of their personal data; Zignia Design will not be responsible for the possible inexactness of the users’ personal data.

4. Rights of the user

The user may at any time exercise their rights of access, rectification, opposition or cancellation, requesting it in writing at this address (C/ Cervantes 102, local 3, 08221 Terrassa, Barcelona, Spain), including a copy of the ID card, or equivalent identifying document, of the data holder.

5. Passwords

  1. Zignia Design will provide the use of personal passwords for the user that registers on Zignia Design. These passwords will be used to gain access to the exclusive services of Zignia Design for registered users.

  2. The user must keep their password under their exclusive responsibility in the strictest and total confidentiality, thus assuming whatever damages or consequences of any type deriving from the violation or revelation of the secret.

  3. The password may be changed at any time by the user. The user promises to notify Zignia Design immediately of any unauthorised use of their password, as well the access to it by unauthorised third parties.

6. Cookies

  1. The Zignia Design web page uses automatic data collection systems not supplied directly by the user, such as cookies.

  2. Cookies are files installed in the hard disk of the user’s computer, or in the memory of the search engine in the preconfigured folder by the computer’s operative system, in order to identify this user. While it does not contain comprehensible information, it enables the user’s identity to be associated to the personal data they leave on the web page.

  3. The cookies are located in a server of Zignia Design, so that only Zignia Design can process and/or manage the information collected and obtained through the cookies solely and exclusively anonymously and aggregated, in order to optimise their services and web page in relation to the specific requests and preferences of the users.

  4. If the user does not want to install a cookie into their hard disk, they must configure their Internet search engine programme to deactivate them. Similarly, the user may freely eliminate cookies on ending each session. In this case, Zignia Designal does not guarantee to the user the full visualisation of some web pages or access to some services offered in Zignia Design.

7. Security measures

  1. Zignia Design guarantees the total confidentiality and privacy of the personal data collected and to do this essential security measures have been adopted in order to avoid the alteration, loss, treatment or unauthorised access and thus ensure its integrity and security, especially the provisions in the Royal Decree 1720/2007, of the 21 December, which passes the Regulation of the development of Constitutional Law 15/1999, of the 13 December, of protection of data of a personal nature.

  2. Zignia Design will not be responsible in any circumstances for the incidents that may arise regarding personal data when they originate from either an attack or unauthorised access to the systems in such a way as it is impossible to detect through the security measures established, or when it is due to a lack of diligence by the user regarding the saving and care of their passwords or of their own personal data.

Conditions of sale

Read these conditions carefully

These General Conditions will expressly rule the relations arising between Zignia Design, -Olga Castuera-, Cervantes 102, loc 3. 08221 Terrassa, Barcelona, with NIF 38106987N and the third parties (herein, “Users”) who register as users and/or purchase products through the online shop of the Zignia Design official website (http://www.zigniadesign.es “, here in the “Shop”).

1. Obligations of the user

The User is obliged, in general terms, to use the Shop, purchase products and use each of the services of the Shop diligently, in compliance with the law, moral standards, public order and that stipulated in these General Conditions, and must also abstain from using them in any way that may impede, damage or deteriorate the normal functioning and use of the Shop by the Users or which may harm or cause damage to the assets and rights of Zignia Design its suppliers, Users or in general any third party.

2. Products and prices

Zignia Design reserves the right to decide at all times the products that it offers the Users through the Shop. In particular, Zignia Design may, at any time, add new products to those offered or included in the Shop, it being understood that unless otherwise stated, these new products will be ruled by that stipulated in these General Conditions. Additionally, Zignia Design reserves the right to no longer provide or facilitate access and use at any time and without prior notice of any of the different categories of products that are offered in the Shop.

The products included in the Shop will correspond in the most accurate way possibly permitted by website visualisation technology to the products actually offered. Items may slightly vary from one another because of its unique and handcrafted nature. The specifications of the products and their prices appear in the Shop. The prices shown in the Shop are in Euros and include VAT.

3. Guarantee

Your purchase is guaranteed for two years from the date of purchase for original material defects and production faults.
The guarantor is Zignia Design, c. Cervantes, 102, local 3 - 08221 Terrassa -Barcelona-. 

During a period of two years as of the date of purchase, your piece will be repaired free of charge. If this is not possible, or the repair exceeds the cost of the item, we will exchange it for one of equal value.

This guarantee does not apply to damage due to improper use, repairs made by third parties, negligence, wear, wearable parts (such as leather, velvet and satin cords) or if the item is damaged in an accident, for instance. It will not give coverage to the natural changes of the typical metal colors. We recommend that you read the information in the section How to care for your jewelry for tips on maintenance. This Zignia Design guarantee does not affect your statutory rights, or limit them in any way.

You may avail yourself of this guarantee at any time during its two-year validity period, by sending any defective item to Zignia Design along with proof of purchase. You will be reimbursed the transport costs, provided that the guarantee remains valid.

For the sake of security, we suggest you send items by registered post or recorded delivery. We accept no responsibility for the damage, loss or theft of objects while in transit

4. Procedure and method of payment of the products

  1. The User who purchases a product through the Shop must make the payment through the payment systems specifically detailed in the Shop.

  2. Zignia Design will file the electronic documents in which the contract of sale is formalised, sending a copy to the User once the purchase is made. The contract of sale will be in Spanish.

  3. Confirmation of the order sent by Zignia Design is not valid as an invoice, but only as a receipt of purchase. Zignia Design will send the official invoice along with the product.

5. Right of waiver

  1. The user has the right of waiver through which they can contact Zignia Design by e-mail to the following address: info@zigniadesign.es and waive purchase within a period of no more than seven (7) working days, counting as from the reception of the product. The product must be sent along with a copy of the delivery note or the invoice. The customer will be responsible for the direct cost of the return of the product. This return will be made in compliance with the instructions that Zignia Design gives to the User in response to their notification of exercising their right of waiver through the contact form. The user must return the product within a maximum period of seven (7) days from when Zignia Design informs them of the method of return.

  2. Waiver involves the refund of the amount paid. To do this, the client must indicate on the return form the number and holder of the credit card to which Zignia Design must pay the amount. The time period for this payment will be that established by law, after Zignia Design has received the product, object of the right of waiver, in perfect state of conservation.

  3. The right of waiver cannot be exercised when the product is not returned in its original packaging and when the product is not in perfect condition.

  4. For the sake of security, we suggest you send items by registered post or recorded delivery. We accept no responsibility for the damage, loss or theft of objects while in transit.

6. Customer service

For any incident, claim or exercising of their rights, the User may send an e-mail to info@zigniadesign.es

7. Home delivery service

  1. The territorial sphere of sales through the Shop is worldwide. The products purchased through the Shop will be sent to the delivery address that the User indicates once the payment has been approved, the maximum delivery period being thirty (30) days established by default in the law.

  2. Internationals customer are responsible for any duties or taxes that may be imposed on the item on arrival at the destination country.

  3. Your purchase will be posted within seven or ten working days of cleared payment due to the unique and handcrafted nature of your piece. Items that are made to order can take two or three weeks due to the this handcrafted process. We will do the best to meet deadlines if you require an item for a specific date. To ensure your request can be met contact Zignia Design via email or telephone before you place the order.

  4. The delivery service of Zignia Design is undertaken in collaboration with different logistics operators of renowned prestige. Orders will not be sent to P.O boxes or hotels or other non-permanent addresses.

  5. The postage and packaging costs will correspond to the destination in question and it will be calculated at the moment of your purchase. The shipping cost for spanish transport will be free for purchase over hundred euros (included iva) in the Peninsula and the Balearic Islands.

8. Intellectual and industrial property

  1. The User acknowledges that all the elements of the Shop and each product, the information and materials contained in them, the brands, the structure, selection, arrangement and presentation of their contents, and computer programmes used in relation to them, are protected by intellectual and industrial property rights of Zignia Design or of third parties, and that the General Conditions do not attribute to them regarding these industrial and intellectual property rights any other right distinct from those specifically included in them.

  2. Unless otherwise authorised by Zignia Design or in its case by third parties that hold the corresponding rights, or at least that which is legally permitted, the User cannot reproduce, transform, modify, disassemble, undertake reverse engineering, distribute, hire, loan, make available or enable access to the public through any public communication method of any of the elements referred to in the above paragraph. The User must use the materials, elements and information that they accede to through the use of Shop solely for their own needs, it being mandatory not to make directly or indirectly any commercial use of the materials, elements and information obtained through them.

  3. The User must abstain from evading or manipulating any technical device established by Zignia Design or by third parties in the Shop.

9. Data protection

  1. 9.1 In compliance with Law 15/99 LOPD (Data Protection Law), we inform you that the personal data and other information provided through the registration form, as well as that coming from transactions made, will be included and kept in a file for its treatment, property of Zignia Design, while its cancellation is not requested. Treatment will be for the development and undertaking of the sale, personalised attention of the products and services that you acquire and for the improvement of that attention, as well as the promotion of products and our own services and of third parties linked to Zignia Design.

  2. The User may exercise at any time the rights of access, rectification, opposition or cancellation by sending an e-mail to info@zigniadesign.es, attaching a copy of their tax identity number (NIF) or replacement identifying document.

  3. The answers marked with * on the registration form are obligatory. The non-answering of these on the form will prevent the purchase of the products selected from being made.

10. Passwords

Zignia Design will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to gain access to the services provided via the website. The use must keep the passwords under their exclusive responsibility in strictest and total confidentiality, assuming, therefore, liability for any damages or consequences of all kinds arising from the breaking or revelation of the secret. For reasons of security, the telematic access password to the services linked to the website may be modified at any time by the user. The user promises to notify Zignia Design immediately of any unauthorised use of their password, as well the unauthorised access to it of third parties.

11. Cookies

  1. Zignia Design uses cookies with the aim of improving its services, facilitating browsing, maintaining security, verifying the identity of the User, facilitating access to the personal preferences and following their use of the Shop. Cookies are files installed in the hard disk of the computer or in the memory of the search engine in the folder preconfigured by the user’s computer’s operative system folder in order to identify them.

  2. If the user does not want to install a cookie into their hard disk, they must configure their Internet search engine programme to not receive them. Similarly, the user may freely eliminate cookies. If the User wants to deactivate the cookies, the quality and speed of the service may decrease and even cause the loss of access to some of the services offered in the Shop.

12. Law applicable and jurisdiction

These general conditions are ruled by Spanish legislation. Any dispute arising from the interpretation or execution that may occur in relation to the validity, interpretation, compliance or termination of this contract will be subject to the Jurisdiction and Competence of the Courts of the City of Terrassa, with renunciation of the territorial jurisdiction that may correspond to the User, on condition that the legislation applicable thus allows it.